Automation Solution for Services Industry
Cost Reduction Using Automation as a Tool (Services)
Automation has become essential in revolutionizing the service industry, leveraging technologies such as advanced CRM systems, service desk automation, chatbots, autobilling, self-service portals, and integrated ERP solutions.
Advanced CRM systems enhance customer relationships by centralizing and automating customer data management, enabling personalized service and targeted marketing campaigns. Service desk automation streamlines support processes, resolving customer inquiries and issues efficiently through automated ticketing and response systems.
Chatbots provide instant customer support and information retrieval, improving response times and enhancing customer satisfaction.
Autobilling capabilities automate invoicing and payment processes, ensuring accuracy and timeliness while reducing administrative burden.
Need for Automation in Service Industry
Need
Self Service Portal
Future
60% of businesses expect to implement self-service portals within the next 12–18 months
Reduce Costs
if your customer can answer their problem on their own, that reduces the amount of support needed because the volume of tickets will decrease. And there’s not as much of a need to invest in customer service as your company grows
Improve CSR Productivity
With fewer calls and support tickets, agents and representatives fielding these inquiries can spend more time with each customer that doesn’t use their self-service portal
Teach Customers New Skills
Use simple ways of getting the information across through step-by-step guides and how-to videos, sometimes with images, diagrams, and screenshots. These methods are especially useful for customers to understand customer product inside out
Boosts Site Traffic
An attractive, reliable, and responsive self-service portal ensures that customers can access all information in one place. That means strong, high-visibility portals addressing customers’ needs always have traffic. The company can also leverage external customer service experts to contribute to the enterprise’s knowledge base
Leverage Customer experience
The self-service portal can keep the record of the products or services purchased and display the specific topics of expertise relevant to them. This way, clients realize that the business treats them as a valued partner with unique preferences
Positive Customer Recommendations
39% of millennials check a company’s FAQ first when they have a question, showing a clear preference for finding answers on their own; a good knowledge base also needs an appealing and natural look with features such as live chat and email options, resulting in a better overall customer experience (resulting in better reviews)
Solutions
